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Certificate IV in New Small Business BSB42615 (Cluster 2)

If there isn't a class to suit you, please join the waiting list.

Assessments are made against units of competency from the Certificate IV in New Small Business BSB42615.
  • Coordinate business resources (BSBADM409)
  • Monitor and manage small business operations (BSBSMB405)
  • Analyse and present research information (BSBRES401)
  • Promote innovation in a team environment (BSBINN301)
  • Coordinate implementation of customer service strategies (BSBCUS401)
Self paced
Approximately 200 hours
180 maximum days to complete
Certificate IV in New Small Business BSB42615 (Cluster 2)
Self-paced learning only
$¤,995 GST free
There are places available

The cluster continues from cluster 1 of BSB42615 Certificate IV in New Small Business and focuses customer service strategies, innovation in team environment, coordingating business resources and conducting research to aid success of your business. Designed to study at your own time and pace, this course comes with all the resources and a trainer will always be within your reach via email or phone.

Learning strategies

This course is delivered in flexible mode, meaning you don’t have to attend any face to face session in a classroom environment. However, a face to face session of approximately 1 hour with your trainer is required to discuss about learning and assessment process. After you have enrolled, please ring us on 02 96872072 or email to to negotiate a date and time for the face to face session.

You have six months to complete the qualification from the date of commencement. Please let your trainer know if you need more time to complete or for any other support you may require. Participants are provided with learner guides and assessment materials to help them study at their own time and pace.

Units delivered for this qualification

BSBCUS401 Coordinate implementation of customer strategies
BSBSMB405 Monitor and manage small business operations
BSBRES401 Analyse and present research information
BSBINN301 Promote innovation in a team environment
BSBADM409 Coordinate business resources

Please note that you will require strong language, literacy and numeracy skills to successfully complete the assessments in this qualification.

Assessment strategies

Assessments for this qualification include both formative and summative assessments and include questions and answers, portfolio of evidence, project assignments and third party report. You will be provided with assessment tasks at the beginning of your course during the face to face session.

Recognition of Prior Learning (RPL)

If you believe you have relevant skills and experience satisfying the competency requirement of this qualifcation, please consult with your trainer for the possibility of recognition. The trainer will provide you with a clear guideline on the RPL assessments and evidence requirements.

Final outcome

A Statement of Attainment will be issued on successful completion of all required assessments. To receive the qualification BSB42615 Certificate IV in New Small Business, you will need to successfully complete all the required assessments in both cluster 1 and 2. The assessor may ask you to provide further evidence if the first submission is found to be insufficient or non satisfactory. If you aren’t satisfied with the assessment result, you may wish to appeal against the decision to the Education Manager for a further review.

Have more questions to ask?

Please feel free to contact our friendly enrolment officers on 02 9687 2072 to discuss more about the course or email us at

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