Office Skills - Administration

Planning to move into an office administration role or already working in a similar area? Make a difference in your role by learning how to deliver premium level customer service and process customer complaints, organise schedules and workplace information, producing workplace documentations and organising personal work priorities. A Statement of Attainment is issued on successful completion of all required assessments. If you wish to complete the full BSB30415 Certificate III in Business Administration, you will also need to complete Office Skills – Information Technology and WHS cluster, which consists of the remaining 6 units of the qualification.

Whilst this course is delivered in a face to face classroom environment, it may be available on flexible mode as well i.e. you will study at your own time and pace and a trainer will be allocated to assist you with your course progress via email or phone. When delivered on flexible basis, you will start with a face to face meeting of approximately 2 hours with your trainer at our North Parramatta venue to discuss about your training and assessment plan. This face to face initial meeting can also be done on Skype if you are unable to attend in person. After you have enrolled, please ring us on 02 96872072 or email to to negotiate a date and time for the face to face session. Skype session requires fast internet, a computer and a high resolution web cam. For the classroom course, please see the timetable at the bottom of this page.

Eligibility to enrol into this course:

This course requires strong language, literacy and numeracy (LLN) skills for successful completion. If you believe you will need to develop your LLN skills, please feel free to let us know. We can arrange an English assessment for you to understand your level. Besides the LLN skills, it is expected that candidates already have some exposure to an office environment and have a previous qualification. You will need to complete an eligibility checklist to provide us with information about your work experience and/or previous qualifications. You will also need to provide a copy of your current CV.
Please note this course may not be suitable for those who have no previous qualification and/or exposure to an office environment.

This course includes the following units of competency:

BSBCMM201 Communicate in the workplace
BSBADM307 Organise schedules
BSBADM302 Produce texts from notes
BSBCUS301 Deliver and monitor a service to customers
BSBINM301 Organise workplace information
BSBWOR301 Organise personal work priorities and development
BSBCMM301 Process customer complaints

Assessment strategies

Assessments for this qualification include both formative and summative assessments and include questions and answers, portfolio of evidence, project assignments and third party report. You will be provided with assessment tasks at the beginning of your course during the face to face session.

Recognition of Prior Learning (RPL)

If you believe you have relevant skills and experience satisfying the competency requirement of this qualifcation, please consult with your trainer for the possibility of recognition. The trainer will provide you with a clear guideline on the RPL assessments and evidence requirements.

Final outcome

On successful completion of all assessments, you will be awarded with a Statement of Attainment from BSB30415 Certificate III in Business Administration. If you wish to gain the full qualification, you will need to complete all the units of this cluster and Office Skills – Information Technology and WHS course.

Have more questions to ask?

Please feel free to contact our friendly enrolment officers on 02 9687 2072 to discuss more about the course or send an email to

Assessments are made against units of competency from the Certificate III in Business Administration BSB30415.
  • Deliver and monitor a service to customers (BSBCUS301)
  • Organise schedules (BSBADM307)
  • Organise personal work priorities and development (BSBWOR301)
  • Organise workplace information (BSBINM301)
  • Process customer complaints (BSBCMM301)
  • Communicate in the workplace (BSBCMM201)
  • Work effectively with diversity (BSBDIV301)

This course has no current classes. Please the waiting list.