Office Skills - Administration

Planning to move into an office administration role or already working in a similar area? Make a difference in your role by learning how to deliver premium level customer service and process customer complaints, organise schedules and workplace information, producing workplace documentations and organising personal work priorities. Study at your own time and pace. Qualification is issued on successful completion of all required assessments.

This course is delivered in flexible mode i.e. you will study at your own time and pace and a trainer will be allocated to assist you with your course progress via email or phone. However, You will start with a face to face session of approximately 2 hours with your trainer to discuss about your training and assessment plan. The face to face session can also be done on Skype if you are unable to attend in person. After you have enrolled, please ring us on 02 96872072 or email to to negotiate a date and time for the face to face session. Skype session requires fast internet, a computer and a high resolution web cam.

You have six months to complete this course from the date of commencement. Please let your trainer know if you need more time to complete or for any other support you may require.

This course includes the following units of competency:

BSBCMM201 Communicate in the workplace
BSBADM307 Organise schedules
BSBADM302 Produce texts from notes
BSBCUS301 Deliver and monitor a service to customers
BSBINM301 Organise workplace information
BSBWOR301 Organise personal work priorities and development
BSBCMM301 Process customer complaints

Assessment strategies

Assessments for this qualification include both formative and summative assessments and include questions and answers, portfolio of evidence, project assignments and third party report. You will be provided with assessment tasks at the beginning of your course during the face to face session.

Recognition of Prior Learning (RPL)

If you believe you have relevant skills and experience satisfying the competency requirement of this qualifcation, please consult with your trainer for the possibility of recognition. The trainer will provide you with a clear guideline on the RPL assessments and evidence requirements.

Final outcome

On successful completion of all assessments, you will be awarded with a Statement of Attainment from BSB30415 Certificate III in Business Administration. If you wish to gain the full qualification, you will need to complete all the units of this cluster and Office Skills – Information Technology and WHS course.

Have more questions to ask?

Please feel free to contact our friendly enrolment officers on 02 9687 2072 to discuss more about the course or send an email to

Assessments are made against units of competency from the Certificate III in Business Administration BSB30415.

This course has no current classes. Please the waiting list.

Course testimonials:

  • The most enjoyable part of course is that the lectures were interactive and to the point. Group discussions, activities, delivering knowledge, exercises, handy booklets were useful which makes the involvement of whole class in the lecture. Highly recommended. :-)