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Top Tips for Effective Business Proposal Writing - Webinar

About the webinar This FREE online learning session is part of our Knowledge Insider Webinar Learning Series at the Parramatta College. Short, fast summary sessions to help you in your career or business. This one hour webinar will give you the key tips and skills to help write with impact, communicate clearly and generate the results you want from your business proposal writing. A full course to develop your skills further is available by registering with Effective Business... [More]

This course has no current classes. Please the waiting list.

Effective Communication for Managers

About the course This course focuses on the processes involved in business communication and concentrates, in particular, on ways in which you can become more effective by becoming more knowledgeable and skilled as a communicator. This course will cover a range of topics designed to help you understand the communication process better, from planning a strategy to analysing your audience. What will I learn? By the end of the course, you should be able to: Guidelines for preparing... [More]

This course has no current classes. Please the waiting list.

Presenting with Confidence!

Learn to present confidently to groups, in team meetings, to new clients at work, as well as family and friends, with this public speaking course. This course will cover putting together a presentation at short notice, channelling nervous energy constructively to give impact to your presentation, making a connection with your audience and selling your ideas with persuasive power. It happens to us all sooner or later that someone asks us to "say a few words: to open a meeting; to... [More]

This course has no current classes. Please the waiting list.

Customer Service Essentials

About the course Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs. You will also learn how to handle customer complaints in a professional manner. Learning outcomes What are the essential qualities of a receptionist or customer... [More]

Dealing with Difficult Customers

About the course Your customers can come with all sorts of issues and it is not unusual to face some very angry, displeased customers on a regular basis, if not daily. Difficult behaviour is not just the result of a negative attitude but it can result from frustration triggerd by unsatisfactory service provided. Learn the techniques of tuning in to such customers and make apparently unhappy customers into happy smily ones. 1 day course with lots of real life examples and videos.... [More]

This course has no current classes. Please the waiting list.

Emotional Intelligence for Workplace Productivity

Foreword: Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognise his or her behaviours, moods, and impulses, and to manage them best according to the situation. Course description This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use... [More]

This course has no current classes. Please the waiting list.

Grant Writing Workshop

H1. Grants Writing Workshop – 3 hours This is the ideal, practical, writing a grant workshop for any organization seeking to attain funding by applying for grants. This workshop will encourage the writer to develop, direct and edit creative ideas in addition to giving an invaluable guidance on how to present work for submission. This is an insightful and informative step-by-step grant writing workshop for grant writers. Aimed at first-time writers and those looking for guidance on... [More]

This course has no current classes. Please the waiting list.

Payroll with MYOB

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software. You will learn to record payroll data e.g. pay period details, any deducations and allowances, prepare payroll from these data and handle payroll enquiries. On successful completion of competencies you will receive a statement of attainment for BSBFIA302 Process payroll from BSB30415 Certificate III Business... [More]
Assessments are made against units of competency.

This course has no current classes. Please the waiting list.

Payroll with Quickbooks

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to record payroll data e.g. pay period details, any deducations and allowances, prepare payroll from these data and handle payroll enquiries. On successful completion of competencies you will receive a statement of attainment, BSBFIA302 Process payroll from BSB30415 Certificate III Business... [More]
Assessments are made against units of competency.

This course has no current classes. Please the waiting list.

Payroll with XERO

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in XERO accounting software. You will learn to record payroll data e.g. pay period details, any deducations and allowances, prepare payroll from these data and handle payroll enquiries. On successful completion of competencies you will receive a statement of attainment, BSBFIA302 Process payroll from BSB30415 Certificate III Business... [More]
Assessments are made against units of competency.

This course has no current classes. Please the waiting list.

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