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Customer Service and Business Skills

Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Organise personal work priorities and development (BSBWOR301)
  • Process customer complaints (BSBCMM301)
  • Contribute to team effectiveness (BSBFLM312)
  • Organise workplace information (BSBINM301)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
  • Deliver and monitor a service to customers (BSBCUS301)
$1,150 Limited GST free
Customer Service and Business Skills

<p>Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the

...
Self paced
Approximately 200 hours
180 maximum days to complete
2019-12-16 2019-12-16
Self-paced learning only

If there isn't a class to suit you, please the waiting list.

Office Skills - Information Technology and WHS

Planning to move into an office administration role or already working in a similar area? Make a difference in your role by learning payroll, accounts payable and receivable with MYOB, maintaining financial records, producing workplace documentations and organising personal work priorities. A Statement of Attainment is issued on successful completion of all required assessments. If you wish to complete the full BSB30415 Certificate III in Business Administration, you will also need... [More]
Assessments are made against units of competency from the Certificate III in Business Administration BSB30415.
  • Process accounts payable and receivable (BSBFIA303)
  • Develop keyboarding speed and accuracy (BSBITU307)
  • Create electronic presentations (BSBITU312)
  • Contribute to health and safety of self and others (BSBWHS201)
  • Design and produce spreadsheets (BSBITU314)
  • Design and produce digital text documents (BSBITU313)
$945 Limited GST free
Office Skills - Information Technology and WHS

<p>Planning to move into an office administration role or already working in a similar area? Make a difference in your role by learning payroll, accounts payable and receivable with MYOB, maintaining

...
Self paced

2019-12-16 2019-12-16

Fee Free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants. Full qualification BSB30415 Certificate III in Business Administration may also be fully or partially subsidised. Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee.

If there isn't a class to suit you, please the waiting list.

Related Courses

Payroll with MYOB

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software. You will learn to record payroll data e.g. pay period details, any deducations and allowances, prepare payroll from these data and handle payroll enquiries. On successful completion of competencies you will receive a statement of attainment for BSBFIA302 Process payroll from BSB30415 Certificate III Business... [More]
Assessments are made against units of competency.
$390 Limited GST free
Payroll with MYOB

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software.

...
$390 Limited GST free
Payroll with MYOB

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software.

...
$390 Limited GST free
Payroll with MYOB

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software.

...
$390 Limited GST free
Payroll with MYOB

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software.

...
$390 Limited GST free
Payroll with MYOB

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software.

...

If there isn't a class to suit you, please the waiting list.

Accounts payable and receivable with Quickbooks

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using Quickbook accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA303 Process accounts payable and receivable, from BSB30415 Certificate III... [More]
Assessments are made against units of competency.
  • Operate accounting applications (ICTICT208)
  • Process accounts payable and receivable (BSBFIA303)
$450 Limited GST free
Accounts payable and receivable with Quickbooks

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting

...

Early bird fee shown, which will remain valid until 13th of April 2019. After this period the fee will be $450.

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants.Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee.

If there isn't a class to suit you, please the waiting list.

Office Skills - Administration

Planning to move into an office administration role or already working in a similar area? Make a difference in your role by learning how to deliver premium level customer service and process customer complaints, organise schedules and workplace information, producing workplace documentations and organising personal work priorities. A Statement of Attainment is issued on successful completion of all required assessments. If you wish to complete the full BSB30415 Certificate III in... [More]
Assessments are made against units of competency from the Certificate III in Business Administration BSB30415.
$945 Limited GST free
Office Skills - Administration

<p>Planning to move into an office administration role or already working in a similar area? Make a difference in your role by learning how to deliver premium level customer service and process

...

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants. Full qualification BSB30415 Certificate III in Business Administration may also be fully or partially subsidised. Please call 02 96872072 or email admin@parramattacollege.com.au to assess your eligibility for the subsidised fee.

If there isn't a class to suit you, please the waiting list.

Related Courses

Starting your own Import/Export Business

Do you want a career change or wish to supplement your income? This course has been designed to assist you establish or operate an Import/Export business. You will learn about logistics, documentation, trade terms, international marketing, financing and payment terms as well as risk management. No Concession. Your trainer won an award for education at the Import Export Show 2011 and has a wealth of experience and is the author of the Comprehensive Import / Export Manual that is... [More]
$189 Limited GST free
Starting your own Import/Export Business

<p>Do you want a career change or wish to supplement your income? This course has been designed to assist you establish or operate an Import/Export business. You will learn about logistics,

...
The class has now been scheduled for Thursday 11th July.
$189 Limited GST free
Starting your own Import/Export Business

<p>Do you want a career change or wish to supplement your income? This course has been designed to assist you establish or operate an Import/Export business. You will learn about logistics,

...
The class has now been scheduled for Thursday 11th July.

If there isn't a class to suit you, please the waiting list.

Payroll with XERO

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in XERO accounting software. You will learn to record payroll data e.g. pay period details, any deducations and allowances, prepare payroll from these data and handle payroll enquiries. On successful completion of competencies you will receive a statement of attainment, BSBFIA302 Process payroll from BSB30415 Certificate III Business... [More]
Assessments are made against units of competency.
$390 Limited GST free
Payroll with XERO

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in XERO accounting software.

...

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants. Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee.

$390 Limited GST free
Payroll with XERO

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in XERO accounting software.

...

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants. Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee.

If there isn't a class to suit you, please the waiting list.

Payroll with Quickbooks

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to record payroll data e.g. pay period details, any deducations and allowances, prepare payroll from these data and handle payroll enquiries. On successful completion of competencies you will receive a statement of attainment, BSBFIA302 Process payroll from BSB30415 Certificate III Business... [More]
Assessments are made against units of competency.
$390 Limited GST free
Payroll with Quickbooks

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting

...

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants. Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee.

$390 Limited GST free
Payroll with Quickbooks

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting

...

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants. Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee.

$390 Limited GST free
Payroll with Quickbooks

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting

...

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants. Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee.

If there isn't a class to suit you, please the waiting list.

Accounting with Quickbooks

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using Quickbook accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA303 Process accounts payable and receivable, from BSB30415 Certificate III... [More]
Assessments are made against units of competency.
  • Operate accounting applications (ICTICT208)
  • Process accounts payable and receivable (BSBFIA303)

This course has no current classes. Please the waiting list.

Accounting: Business Basics

About the workshop Delivered with the support of City of Parramatta, this workshop is intended for those who are planning to start their small business or perhaps a micro business and need some basic idea about a small businss from accounting points of view. Whilst not a comprehensive accredited program, this workshop will, at least, help you make your first step into the world of small business, understand the difference between a hobby and a business, business structures and... [More]

This course has no current classes. Please the waiting list.

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