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Office Skills - Administration

If there isn't a class to suit you, please join the waiting list.

Planning to move into an office administration role or already working in a similar area? Make a difference in your role by learning how to deliver premium level customer service and process customer complaints, organise schedules and workplace information, producing workplace documentations and organising personal work priorities. Study at your own time and pace. Qualification is issued on successful completion of all required assessments. This course is delivered in flexible mode... More
Assessments are made against units of competency from the Certificate III in Business Administration BSB30415.
Self paced

180 maximum days to complete
Office Skills - Administration
Self-paced learning only
Dianne Kersten
$845 GST free
Enrol
There are places available
Open Details

Fee Free training for eligible students. This training is ully subsidised by the NSW Government for eligible participants. Full qualification BSB30415 Certificate III in Business Administration may also be fully or partially subsidised. Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee.

Enrol
There are places available
Open Details

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants. Full qualification BSB30415 Certificate III in Business Administration may also be fully or partially subsidised. Please call 02 96872072 or email admin@parramattacollege.com.au to assess your eligibility for the subsidised fee.

Office Skills - Administration
Dianne Kersten
$945 GST free
Enrol
There are places available
Open Details

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants. Full qualification BSB30415 Certificate III in Business Administration may also be fully or partially subsidised. Please call 02 96872072 or email admin@parramattacollege.com.au to assess your eligibility for the subsidised fee.

Customer Service and Business Skills

If there isn't a class to suit you, please join the waiting list.

Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be... More
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Organise personal work priorities and development (BSBWOR301)
  • Process customer complaints (BSBCMM301)
  • Contribute to team effectiveness (BSBFLM312)
  • Organise workplace information (BSBINM301)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
  • Deliver and monitor a service to customers (BSBCUS301)
Customer Service and Business Skills
$945 GST free
Enrol
There are places available
Open Details

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants.Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee.

Full qualification BSB30115 Certificate III in Business may also be fully or partially subsidised. .

Certificate III in Pet Grooming ACM30612

Are you providing professional pet grooming services and wish to become accredited? This course is delivered as Recognition of prior learning and assessment only pathways for existing groomers. Enrolment This is an assessment only course. The Parramatta College has engaged International Grooming Company to assess the student competency in this qualification. If you require more information including the course fee and wish to enrol into the course, please call International... More
Assessments are made against units of competency from the Certificate III in Pet Grooming ACM30612.
  • Perform dog grooms on different coat types (ACMGRM301A)
  • Work effectively in the companion animal industry (ACMCAS301A)
  • Comply with infection control policies and procedures in animal work (ACMINF301A)
  • Contribute to workplace health and safety processes (ACMWHS301A)
  • Provide basic care of dogs (ACMSPE304A)
  • Maintain and monitor animal health and wellbeing (ACMGAS301A)
  • Participate in environmentally sustainable work practices (ACMSUS201A)
  • Perform a cross breed clip (ACMGRM302A)
  • Provide basic first aid for animals (ACMGAS206A)
  • Provide reception services for an animal care facility (ACMGAS207A)
  • Provide grooming services for companion animal comfort (ACMCAS306A)
  • Complete animal care hygiene routines (ACMGAS203A)
  • Capture, handle and transport companion animals (ACMCAS304A)
  • Provide companion animal hydro-bathing services (ACMCAS307A)
  • Balance and secure point-of-sale terminal (SIRXFIN201)
  • Apply point-of-sale handling procedures (SIRXCCS201)
Self paced
Approximately 420 hours
365 maximum days to complete
Certificate III in Pet Grooming ACM30612
Self-paced learning only
Apply
There are 4 places available

Starting your own Import/Export Business

If there isn't a class to suit you, please join the waiting list.

Do you want a career change or wish to supplement your income? This course has been designed to assist you establish or operate an Import/Export business. You will learn about logistics, documentation, trade terms, international marketing, financing and payment terms as well as risk management. If class is all day long, please bring your own lunch. Your trainer won an award for education at the Import Export Show 2011 and has a wealth of experience and is the author of the... More
Starting your own Import/Export Business
$189 GST free
Enrol
There are places available

Dealing with Difficult Customers

If there isn't a class to suit you, please join the waiting list.

About the course Your customers can come with all sorts of issues and it is not unusual to face some very angry, displeased customers on a regular basis, if not daily. Difficult behaviour is not just the result of a negative attitude but it can result from frustration triggerd by unsatisfactory service provided. Learn the techniques of tuning in to such customers and make apparently unhappy customers into happy smily ones. 1 day course with lots of real life examples and videos.... More
Dealing with Difficult Customers
Keith Whelan
$395 GST free
Enrol
There are places available

Effective Business Writing

If there isn't a class to suit you, please join the waiting list.

About the course In a competitive business world, what you write and how you write do matter a lot. With lots of real life examples, this 1 day workshop will provide you with practical knowledge to master the art of effective business writing: from emails, memos, and brochures to news letters and business reports. What will I learn? By the end of the course, you should be able to: use appropriate templates or styles while writing a business document use appropriate language based... More
Effective Business Writing
Keith Whelan
$395 GST free
Enrol
There are places available

Emotional Intelligence for Workplace Productivity

If there isn't a class to suit you, please join the waiting list.

Foreword: Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognise his or her behaviours, moods, and impulses, and to manage them best according to the situation. Course description This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use... More
Emotional Intelligence for Workplace Productivity
Keith Whelan
$165 GST free
Enrol
There are places available

Keyboard Speed and Accuracy Testing

Keyboard typing speed tests available during the day during office hours at Suite 1, Level 1, 410 Church Street, Ross Street entrance, North Parramatta. Building entrance is via Ross St. Please call our office 9687 2072 for an appointment. A speed and accuracy statement will be issued to individuals assessed as competent. Fee is $70 No Discounts. You will be asked to type a wordprocessing document Type 98% accuracy assessment under test conditions in line with the current version... More

Top Tips for Effective Business Proposal Writing - Webinar

This course has no current classes. Please join the waiting list.

About the webinar This FREE online learning session is part of our Knowledge Insider Webinar Learning Series at the Parramatta College. Short, fast summary sessions to help you in your career or business. This one hour webinar will give you the key tips and skills to help write with impact, communicate clearly and generate the results you want from your business proposal writing. A full course to develop your skills further is available by registering with Effective Business... More

Presenting with Confidence!

This course has no current classes. Please join the waiting list.

Learn to present confidently to groups, in team meetings, to new clients at work, as well as family and friends, with this public speaking course. This course will cover putting together a presentation at short notice, channelling nervous energy constructively to give impact to your presentation, making a connection with your audience and selling your ideas with persuasive power. It happens to us all sooner or later that someone asks us to "say a few words: to open a meeting; to... More
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