Customer Service and Business Skills
Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be...
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Assessments are made against units of competency from the Certificate III in Business BSB30115.
- Organise personal work priorities and development (BSBWOR301)
- Process customer complaints (BSBCMM301)
- Contribute to team effectiveness (BSBFLM312)
- Organise workplace information (BSBINM301)
- Apply knowledge of WHS legislation in the workplace (BSBWHS302)
- Deliver and monitor a service to customers (BSBCUS301)
$1,150
Limited
GST free
Customer Service and Business Skills
<p>Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the
...Self paced
Approximately 200 hours
180 maximum days to complete
Approximately 200 hours
180 maximum days to complete
If there isn't a class to suit you, please the waiting list.
Payroll with MYOB
About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software. You will learn to record payroll data e.g. pay period details, any deducations and allowances, prepare payroll from these data and handle payroll enquiries. On successful completion of competencies you will receive a statement of attainment for BSBFIA302 Process payroll from BSB30415 Certificate III Business...
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Assessments are made against units of competency.
- Process payroll (BSBFIA302)
This course has no current classes. Please the waiting list.
TAESS00014 - Enterprise Trainer-Presenting Skill Set
About the course This skills set is designed for those trainers who mainly deliver their training in a classroom environment and under supervision. Candidates will learn the essential skills and knowledge required to prepare, deliver and review a training activity and to demonstrate work skills face to face in the classroom. On successful completion of all required assessments, a Statement of Attainment will be issued for TAESS00014 Enterprise Trainer – Presenting Skill Set that...
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Assessments are made against units of competency from the Enterprise Trainer-Presenting Skill Set TAESS00014.
This course has no current classes. Please the waiting list.
Accounting with Quickbooks
About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using Quickbook accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA303 Process accounts payable and receivable, from BSB30415 Certificate III...
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Assessments are made against units of competency.
This course has no current classes. Please the waiting list.
Accounting: Business Basics
About the workshop Delivered with the support of City of Parramatta, this workshop is intended for those who are planning to start their small business or perhaps a micro business and need some basic idea about a small businss from accounting points of view. Whilst not a comprehensive accredited program, this workshop will, at least, help you make your first step into the world of small business, understand the difference between a hobby and a business, business structures and...
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This course has no current classes. Please the waiting list.
Keyboard Speed and Accuracy Testing
Keyboard typing speed tests are available during office hours at Suite 1, Level 1, 410 Church Street, Ross Street entrance, North Parramatta. Building entrance is via Ross St. Please call our office on 9687 2072 for an appointment. Fee is $85. No Discounts. The test will start with a warm up session where you may choose to practise typing a word processing document for 5 minutes. As this is a warm up session, the score won’t be counted towards your certificate. The test will be for...
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Office Skills - Administration
Planning to move into an office administration role or already working in a similar area? Make a difference in your role by learning how to deliver premium level customer service and process customer complaints, organise schedules and workplace information, producing workplace documentations and organising personal work priorities. A Statement of Attainment is issued on successful completion of all required assessments. If you wish to complete the full BSB30415 Certificate III in...
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Assessments are made against units of competency from the Certificate III in Business Administration BSB30415.
- Deliver and monitor a service to customers (BSBCUS301)
- Organise schedules (BSBADM307)
- Organise personal work priorities and development (BSBWOR301)
- Organise workplace information (BSBINM301)
- Process customer complaints (BSBCMM301)
- Communicate in the workplace (BSBCMM201)
- Work effectively with diversity (BSBDIV301)
This course has no current classes. Please the waiting list.
Starting your own Import/Export Business
Do you want a career change or wish to supplement your income? This course has been designed to assist you establish or operate an Import/Export business. You will learn about logistics, documentation, trade terms, international marketing, financing and payment terms as well as risk management. No Concession. Your trainer won an award for education at the Import Export Show 2011 and has a wealth of experience and is the author of the Comprehensive Import / Export Manual that is...
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This course has no current classes. Please the waiting list.
Top Tips for Effective Business Proposal Writing - Webinar
About the webinar This FREE online learning session is part of our Knowledge Insider Webinar Learning Series at the Parramatta College. Short, fast summary sessions to help you in your career or business. This one hour webinar will give you the key tips and skills to help write with impact, communicate clearly and generate the results you want from your business proposal writing. A full course to develop your skills further is available by registering with Effective Business...
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This course has no current classes. Please the waiting list.