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Customer Service and Business Skills

Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Organise personal work priorities and development (BSBWOR301)
  • Process customer complaints (BSBCMM301)
  • Contribute to team effectiveness (BSBFLM312)
  • Organise workplace information (BSBINM301)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
  • Deliver and monitor a service to customers (BSBCUS301)
$1,150 Limited GST free
Customer Service and Business Skills

<p>Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the

...
Self paced
Approximately 200 hours
180 maximum days to complete
2020-10-02 2020-10-02
Self-paced learning only

If there isn't a class to suit you, please the waiting list.

Payroll with MYOB

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software. You will learn to record payroll data e.g. pay period details, any deducations and allowances, prepare payroll from these data and handle payroll enquiries. On successful completion of competencies you will receive a statement of attainment for BSBFIA302 Process payroll from BSB30415 Certificate III Business... [More]
Assessments are made against units of competency.
$390 $312 Limited GST free
Payroll with MYOB

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software.

...

This training is eligible for the Parramatta College 20% End of Year special. Places may fill up soon.

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants.Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee.

$390 $312 Limited GST free
Payroll with MYOB

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software.

...

This training is eligible for the Parramatta College 20% End of Year special. Places may fill up soon.

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants.Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee.

If there isn't a class to suit you, please the waiting list.

TAESS00014 - Enterprise Trainer-Presenting Skill Set

About the course This skills set is designed for those trainers who mainly deliver their training in a classroom environment and under supervision. Candidates will learn the essential skills and knowledge required to prepare, deliver and review a training activity and to demonstrate work skills face to face in the classroom. On successful completion of all required assessments, a Statement of Attainment will be issued for TAESS00014 Enterprise Trainer – Presenting Skill Set that... [More]
Assessments are made against units of competency from the Enterprise Trainer-Presenting Skill Set TAESS00014.
$590 $472 Limited GST free
TAESS00014 - Enterprise Trainer-Presenting Skill Set

<h1 id="Aboutthecourse">About the course</h1><p>This skills set is designed for those trainers who mainly deliver their training in a classroom environment and under supervision. Candidates will learn

...
$590 $472 Limited GST free
TAESS00014 - Enterprise Trainer-Presenting Skill Set

<h1 id="Aboutthecourse">About the course</h1><p>This skills set is designed for those trainers who mainly deliver their training in a classroom environment and under supervision. Candidates will learn

...

If there isn't a class to suit you, please the waiting list.

Starting your own Import/Export Business

Do you want a career change or wish to supplement your income? This course has been designed to assist you establish or operate an Import/Export business. You will learn about logistics, documentation, trade terms, international marketing, financing and payment terms as well as risk management. No Concession. Your trainer won an award for education at the Import Export Show 2011 and has a wealth of experience and is the author of the Comprehensive Import / Export Manual that is... [More]
$199 Limited GST free
Starting your own Import/Export Business

<p>Do you want a career change or wish to supplement your income? This course has been designed to assist you establish or operate an Import/Export business. You will learn about logistics,

...
$199 Limited GST free
Starting your own Import/Export Business

<p>Do you want a career change or wish to supplement your income? This course has been designed to assist you establish or operate an Import/Export business. You will learn about logistics,

...

This class to be delivered, as scheduled, through a virtual online classroom - Zoom!

Parramatta College will be delivering this course via Zoom video call software. You don’t need the software to participate, we simply email you a link before the class starts which enables to join the video call. Please note though you will need a computer with a web cam/microphone/speakers OR a smart device, such as an ipad, iphone, or other smart phone/tablet to participate on the video call. If you have neither you can also be added as an audio participant if you wish.

Enrol, then we will send you the Zoom details prior to the class starting.

So here’s your opportunity to socially interact, learn and stay connected – virtually!

If there isn't a class to suit you, please the waiting list.

Accounting with Quickbooks

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using Quickbook accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA303 Process accounts payable and receivable, from BSB30415 Certificate III... [More]
Assessments are made against units of competency.
  • Operate accounting applications (ICTICT208)
  • Process accounts payable and receivable (BSBFIA303)

This course has no current classes. Please the waiting list.

Accounting: Business Basics

About the workshop Delivered with the support of City of Parramatta, this workshop is intended for those who are planning to start their small business or perhaps a micro business and need some basic idea about a small businss from accounting points of view. Whilst not a comprehensive accredited program, this workshop will, at least, help you make your first step into the world of small business, understand the difference between a hobby and a business, business structures and... [More]

This course has no current classes. Please the waiting list.

Keyboard Speed and Accuracy Testing

Keyboard typing speed tests are available during office hours at Suite 1, Level 1, 410 Church Street, Ross Street entrance, North Parramatta. Building entrance is via Ross St. Please call our office on 9687 2072 for an appointment. Fee is $85. No Discounts. The test will start with a warm up session where you may choose to practise typing a word processing document for 5 minutes. As this is a warm up session, the score won’t be counted towards your certificate. The test will be for... [More]

Office Skills - Administration

Planning to move into an office administration role or already working in a similar area? Make a difference in your role by learning how to deliver premium level customer service and process customer complaints, organise schedules and workplace information, producing workplace documentations and organising personal work priorities. A Statement of Attainment is issued on successful completion of all required assessments. If you wish to complete the full BSB30415 Certificate III in... [More]
Assessments are made against units of competency from the Certificate III in Business Administration BSB30415.
  • Deliver and monitor a service to customers (BSBCUS301)
  • Organise schedules (BSBADM307)
  • Organise personal work priorities and development (BSBWOR301)
  • Organise workplace information (BSBINM301)
  • Process customer complaints (BSBCMM301)
  • Communicate in the workplace (BSBCMM201)
  • Work effectively with diversity (BSBDIV301)

This course has no current classes. Please the waiting list.

Breathing Air

[More]

This course has no current classes. Please the waiting list.

Top Tips for Effective Business Proposal Writing - Webinar

About the webinar This FREE online learning session is part of our Knowledge Insider Webinar Learning Series at the Parramatta College. Short, fast summary sessions to help you in your career or business. This one hour webinar will give you the key tips and skills to help write with impact, communicate clearly and generate the results you want from your business proposal writing. A full course to develop your skills further is available by registering with Effective Business... [More]

This course has no current classes. Please the waiting list.

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