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Customer Service and Business Skills

Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Organise personal work priorities and development (BSBWOR301)
  • Process customer complaints (BSBCMM301)
  • Contribute to team effectiveness (BSBFLM312)
  • Organise workplace information (BSBINM301)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
  • Deliver and monitor a service to customers (BSBCUS301)
$1,150 Limited GST free
Customer Service and Business Skills

<p>Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the

...
Self paced
Approximately 200 hours
180 maximum days to complete
2018-10-19 2018-10-19
Self-paced learning only

If there isn't a class to suit you, please the waiting list.

Accounting with Xero

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in XERO. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using XERO accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA302 Process payroll from BSB30415 Certificate III Business Administration as well as ICTICT208 Operate... [More]
Assessments are made against units of competency.
  • Operate accounting applications (ICTICT208)
  • Process accounts payable and receivable (BSBFIA303)
$450 Limited GST free
Accounting with Xero

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in XERO. You will learn to

...
$450 Limited GST free
Accounting with Xero

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in XERO. You will learn to

...

If there isn't a class to suit you, please the waiting list.

Customer Service Essentials

About the course Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs. You will also learn how to handle customer complaints in a professional manner. Learning outcomes What are the essential qualities of a receptionist or customer... [More]
$250 Limited GST free
Customer Service Essentials

<h1 id="Aboutthecourse">About the course</h1><p>Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required

...

Effective Communication for Managers

About the course This course focuses on the processes involved in business communication and concentrates, in particular, on ways in which you can become more effective by becoming more knowledgeable and skilled as a communicator. This course will cover a range of topics designed to help you understand the communication process better, from planning a strategy to analysing your audience. What will I learn? By the end of the course, you should be able to: Guidelines for preparing... [More]
$395 Limited GST free
Effective Communication for Managers

<h1 id="Aboutthecourse">About the course</h1><p>This course focuses on the processes involved in business communication and concentrates, in particular, on ways in which you can become more effective

...

If there isn't a class to suit you, please the waiting list.

Grant Writing Workshop

H1. Grants Writing Workshop – 3 hours This is the ideal, practical, writing a grant workshop for any organization seeking to attain funding by applying for grants. This workshop will encourage the writer to develop, direct and edit creative ideas in addition to giving an invaluable guidance on how to present work for submission. This is an insightful and informative step-by-step grant writing workshop for grant writers. Aimed at first-time writers and those looking for guidance on... [More]
$150 Limited GST free
Grant Writing Workshop

<p>H1. Grants Writing Workshop – 3 hours</p><p>This is the ideal, practical, writing a grant workshop for any organization seeking to attain funding by applying for grants. This workshop will

...

If there isn't a class to suit you, please the waiting list.

Tender Writing Workshop

H1. About the course This tender writing workshop is the ideal, practical guide to tender writing for any business seeking to attain funding by applying for tenders. This is a practical step by step workshop where tenders from both the public and private sector will be assessed and participants will have the opportunity to draft tender applications in class and have them assessed by the facilitator. A discussion will also take place with regard to current developments in the... [More]
$150 Limited GST free
Tender Writing Workshop

<p>H1. About the course</p><p>This tender writing workshop is the ideal, practical guide to tender writing for any business seeking to attain funding by applying for tenders. This is a practical step

...

If there isn't a class to suit you, please the waiting list.

Accounting with Quickbooks

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using Quickbook accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA303 Process accounts payable and receivable, from BSB30415 Certificate III... [More]
Assessments are made against units of competency.
  • Operate accounting applications (ICTICT208)
  • Process accounts payable and receivable (BSBFIA303)
$450 Limited GST free
Accounting with Quickbooks

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting

...

If there isn't a class to suit you, please the waiting list.

Effective Business Writing

About the course In a competitive business world, what you write and how you write do matter a lot. With lots of real life examples, this 1 day workshop will provide you with practical knowledge to master the art of effective business writing: from emails, memos, and brochures to news letters and business reports. What will I learn? By the end of the course, you should be able to: use appropriate templates or styles while writing a business document use appropriate language based... [More]
$395 Limited GST free
Effective Business Writing

<h1 id="Aboutthecourse">About the course</h1><p>In a competitive business world, what you write and how you write do matter a lot. With lots of real life examples, this 1 day workshop will provide you

...

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If there isn't a class to suit you, please the waiting list.

Starting your own Import/Export Business

Do you want a career change or wish to supplement your income? This course has been designed to assist you establish or operate an Import/Export business. You will learn about logistics, documentation, trade terms, international marketing, financing and payment terms as well as risk management. Your trainer won an award for education at the Import Export Show 2011 and has a wealth of experience and is the author of the Comprehensive Import / Export Manual that is included in the... [More]
$189 Limited GST free
Starting your own Import/Export Business

<p>Do you want a career change or wish to supplement your income? This course has been designed to assist you establish or operate an Import/Export business. You will learn about logistics,

...

If there isn't a class to suit you, please the waiting list.

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