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Customer Service and Business Skills

Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Organise personal work priorities and development (BSBWOR301)
  • Process customer complaints (BSBCMM301)
  • Contribute to team effectiveness (BSBFLM312)
  • Organise workplace information (BSBINM301)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
  • Deliver and monitor a service to customers (BSBCUS301)
$1,150 Limited GST free
Customer Service and Business Skills

<p>Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the

...
Self paced
Approximately 200 hours
180 maximum days to complete
2019-06-17 2019-06-17
Self-paced learning only

If there isn't a class to suit you, please the waiting list.

Design and Develop Assessment Tools

Important note for TAE40110 Certificate IV in Training and Assessment holders - Please note that from 1st of July 2019, you must have TAEASS502 Design and develop assessment tools or its successor, and TAELLN411 Address adult language, literacy and numeracy skills or its successor if you wish to continue to use your TAE40110 qualification for delivering training and assessment services. Please note that if you have a diploma or higher level qualification in adult... [More]
Assessments are made against units of competency from the Diploma of Training Design and Development TAE50216.
  • Design and develop assessment tools (TAEASS502)
$350 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 100%; color: #FC0505;"><strong style>Important note for TAE40110 Certificate IV in Training and Assessment holders</strong style> - Please note that from 1st of July 2019, you

...

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If there isn't a class to suit you, please the waiting list.

Accounting for Non-Accountants

About the course This course suits business owners and finance people who wish to improve their ability to understand and analyse the financial aspects of a given business and enhances one’s ability to comprehend complex reporting, terminology and compliance. Presented and compiled by a qualified Accountant & Registered BAS practitioner, this course aims at enabling participants to engage and prepare different financial reports & forecasts as well as the ability to highlight key... [More]

This course has no current classes. Please the waiting list.

Accounting with Quickbooks

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using Quickbook accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA303 Process accounts payable and receivable, from BSB30415 Certificate III... [More]
Assessments are made against units of competency.
  • Operate accounting applications (ICTICT208)
  • Process accounts payable and receivable (BSBFIA303)

This course has no current classes. Please the waiting list.

WordPress – Add E-commerce to Your Website

EARLY BIRD FEES apply for some courses! Learn how to add e-commerce to your website using WordPress. In the past it has been difficult to add e-commerce to websites using traditional web building software, and usually required the help of an IT expert. However WordPress provides plugins which make adding e-commerce to your site easy and seamless. WordPress has taken the web design world by storm, and it has become one of the most popular ways of creating a website... [More]

This course has no current classes. Please the waiting list.

Design with Adobe Illustrator

About the Course Whether you are a graphic designer or artist, Adobe Illustrator offers you a flexible way to deploy your creative vision. Create freehand drawing and illustration such as logos, icons, website mark ups, and other complex shapes that can be scaled infinitely and can be used across multiple screens. Prerequisite No prior knowledge of Adobe Illustrator required; however candidates will need to be able to use personal computer including keyboard and mouse, and Windows... [More]

This course has no current classes. Please the waiting list.

Design with Adobe InDesign

About the Course Designed for users who are keen to use Adobe InDesign CS6, this course will allow the learner to create a variety of documents, both print-based and digital. The learner will be able to create a variety of documents ranging from simple text documents through to complex brochures and flyers with detailed graphics and advanced formatting features. Prerequisite No prior knowledge of Adobe InDesign required; however candidates will need to be able to use personal... [More]

This course has no current classes. Please the waiting list.

Adobe Dreamweaver

About the course Adobe Dreamweaver is designed for users who need to know how to create and maintain web sites. It is ideal for people who work in office or school environments, corporations or clubs. Learn common website terminologies, basic website structure, add and format text, create links and anchors, insert images, create image hotspots and rollover images. Also learn basic HTML, present your page using CSS (Cascading Style Sheets), and basic page layout using AP Divs. By... [More]

This course has no current classes. Please the waiting list.

Adobe Photoshop

About the course By the end of the course you will know how to deep-etch, manipulate, retouch and edit images. This will include removing photo imperfections, improve brightness and contrast, and changing the colour of all or part of a photo. Additionally you will learn how to crop or scale a photo, as well as how to use clone tools and layers to blend or superimpose one photo onto another to create a new image. Additionally you will learn how to best optimise your photo for web... [More]

This course has no current classes. Please the waiting list.

BAS Preparation - Basic bookkeeping & Reporting

EARLY BIRD FEES apply for some courses! Below is a short video of our popular tutor Mark teaching another bookkeeping course at one of our other venues: https://www.youtube.com/watch?v=wdXQR-ceMDQ This course is designed for and will suit small business owners, accounts clerks and office managers. The course will provide practical knowledge of bookkeeping and general GST applications. You will learn accounts payable & receivable, cashbook, bank reconciliations,... [More]

This course has no current classes. Please the waiting list.