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Customer Service and Business Skills

Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Organise personal work priorities and development (BSBWOR301)
  • Process customer complaints (BSBCMM301)
  • Contribute to team effectiveness (BSBFLM312)
  • Organise workplace information (BSBINM301)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
  • Deliver and monitor a service to customers (BSBCUS301)
$1,150 Limited GST free
Customer Service and Business Skills

<p>Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the

...
Self paced
Approximately 200 hours
180 maximum days to complete
2018-12-20 2018-12-20
Self-paced learning only

If there isn't a class to suit you, please the waiting list.

Design and Develop Assessment Tools

Important note for TAE40110 Certificate IV in Training and Assessment holders - Please note that after 1st of April 2019, you must have this unit TAEASS502 Design and develop assessment tools or its successor, and TAELLN411 Address adult language, literacy and numeracy skills or its successor if you wish to continue to use your TAE40110 qualification for delivering training and assessment services. Please note that if you have a diploma or higher level qualification... [More]
Assessments are made against units of competency from the Diploma of Training Design and Development TAE50216.
  • Design and develop assessment tools (TAEASS502)
$350 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 100%; color: #FC0505;"><strong style>Important note for TAE40110 Certificate IV in Training and Assessment holders</strong style> - Please note that after 1st of April 2019,

...
$350 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 100%; color: #FC0505;"><strong style>Important note for TAE40110 Certificate IV in Training and Assessment holders</strong style> - Please note that after 1st of April 2019,

...
$350 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 100%; color: #FC0505;"><strong style>Important note for TAE40110 Certificate IV in Training and Assessment holders</strong style> - Please note that after 1st of April 2019,

...
$350 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 100%; color: #FC0505;"><strong style>Important note for TAE40110 Certificate IV in Training and Assessment holders</strong style> - Please note that after 1st of April 2019,

...
$350 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 100%; color: #FC0505;"><strong style>Important note for TAE40110 Certificate IV in Training and Assessment holders</strong style> - Please note that after 1st of April 2019,

...
$350 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 100%; color: #FC0505;"><strong style>Important note for TAE40110 Certificate IV in Training and Assessment holders</strong style> - Please note that after 1st of April 2019,

...
$350 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 100%; color: #FC0505;"><strong style>Important note for TAE40110 Certificate IV in Training and Assessment holders</strong style> - Please note that after 1st of April 2019,

...
$350 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 100%; color: #FC0505;"><strong style>Important note for TAE40110 Certificate IV in Training and Assessment holders</strong style> - Please note that after 1st of April 2019,

...

If there isn't a class to suit you, please the waiting list.

WordPress - Design a Blog or Website

EARLY BIRD FEES apply for some courses! Want to learn how to create impressive websites? WordPress has taken the web design world by storm, and it has become one of the most popular ways of creating a website or blog. Why? Because it’s easy to learn, and free to use with a flexible content management system. This intensive course will provide you with the tools to design, build and manage a blog or basic website. This course could help you find employment, or help... [More]
$240 Limited GST free
WordPress - Design a Blog or Website

<p><p style="font-size: 110%; color: red;"> <strong style > EARLY BIRD FEES </strong style >apply for some courses! </p></p><p>Want to learn how to create impressive websites? WordPress has taken the

...

Early Bird Fee: ends 2 weeks prior to course start date. Price will then rise to $300!

If there isn't a class to suit you, please the waiting list.

WordPress – Add E-commerce to Your Website

EARLY BIRD FEES apply for some courses! Learn how to add e-commerce to your website using WordPress. In the past it has been difficult to add e-commerce to websites using traditional web building software, and usually required the help of an IT expert. However WordPress provides plugins which make adding e-commerce to your site easy and seamless. WordPress has taken the web design world by storm, and it has become one of the most popular ways of creating a website... [More]
$120 Limited GST free
WordPress – Add E-commerce to Your Website

<p><p style="font-size: 110%; color: red;"> <strong style > EARLY BIRD FEES </strong style >apply for some courses! </p></p><p>Learn how to add e-commerce to your website using WordPress. In the past

...

Early Bird Fee: ends 2 weeks prior to course start date. Price will then rise to $150!

If there isn't a class to suit you, please the waiting list.

WordPress – Use SEO to Increase Web Views

EARLY BIRD FEES apply for some courses! Learn all about WordPress SEO to get more views and traffic to your blog or website. You’ve got great content, so now get the clicks! So you’ve spent time and effort putting your site together. It looks fantastic but the problem is no one is visiting it! What you need is SEO – Search Engine Optimisation. You could spend a motza and get an expert in to advise you, but the good news is that if you have built your site with... [More]
$120 Limited GST free
WordPress – Use SEO to Increase Web Views

<p><p style="font-size: 110%; color: red;"> <strong style > EARLY BIRD FEES </strong style >apply for some courses! </p></p><p>Learn all about WordPress SEO to get more views and traffic to your blog

...

Early Bird Fee: ends 2 weeks prior to course start date. Price will then rise to $150!

If there isn't a class to suit you, please the waiting list.

WordPress –Make your Website More Secure

EARLY BIRD FEES apply for some courses! So you’ve spent time and effort putting your site together. It looks fantastic but what if someone hacks into it? Or installs malware on it? They could destroy the website that you have spent lots of time and effort to perfect. But even worse they could access your sensitive data, and even steal customer’s data. A breach of security like that would make it unlikely that a customer would wish to shop with you again. So learn... [More]
$120 Limited GST free
WordPress –Make your Website More Secure

<p><p style="font-size: 110%; color: red;"> <strong style > EARLY BIRD FEES </strong style >apply for some courses! </p></p><p>So you’ve spent time and effort putting your site together. It looks

...

Early Bird Fee: ends 2 weeks prior to course start date. Price will then rise to $150!

If there isn't a class to suit you, please the waiting list.

Accounting for Non-Accountants

About the course This course suits business owners and finance people who wish to improve their ability to understand and analyse the financial aspects of a given business and enhances one’s ability to comprehend complex reporting, terminology and compliance. Presented and compiled by a qualified Accountant & Registered BAS practitioner, this course aims at enabling participants to engage and prepare different financial reports & forecasts as well as the ability to highlight key... [More]

This course has no current classes. Please the waiting list.

Accounting with Xero

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in XERO. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using XERO accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA302 Process payroll from BSB30415 Certificate III Business Administration as well as ICTICT208 Operate... [More]
Assessments are made against units of competency.
  • Operate accounting applications (ICTICT208)
  • Process accounts payable and receivable (BSBFIA303)

This course has no current classes. Please the waiting list.

Accounting with Quickbooks

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using Quickbook accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA303 Process accounts payable and receivable, from BSB30415 Certificate III... [More]
Assessments are made against units of competency.
  • Operate accounting applications (ICTICT208)
  • Process accounts payable and receivable (BSBFIA303)

This course has no current classes. Please the waiting list.

Design with Adobe Illustrator

About the Course Whether you are a graphic designer or artist, Adobe Illustrator offers you a flexible way to deploy your creative vision. Create freehand drawing and illustration such as logos, icons, website mark ups, and other complex shapes that can be scaled infinitely and can be used across multiple screens. Prerequisite No prior knowledge of Adobe Illustrator required; however candidates will need to be able to use personal computer including keyboard and mouse, and Windows... [More]

This course has no current classes. Please the waiting list.