Western Sydney | Short Courses for Life Skills |

30 Years in Western Sydney

Why Choose The Parramatta College?

  • Not for profit
  • Locally based training for those who live or work in Western Sydney
  • Quality trainers and facilities
  • Nationally Recognised Training
  • Flexible and custom training programs

About Us

Smart and Skilled

You may be eligible for Smart and Skilled funding

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Training Services NSW

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What will you learn next?

      • Customer Service and Business Skills

        Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be awarded with a Statement of Attainment for the following units from Certificate III in Business BSB30115.

        • BSBCUS301 Deliver and monitor a service to customers
        • BSBCMM301 Process customer complaints
        • BSBFLM312 Contribute to team effectiveness
        • BSBWOR301 Organise personal work priorities and development
        • BSBINM301 Organise workplace information
        • BSBWHS302 Apply knowledge of WHS legislation in the workplace

        What are the essential qualities of a receptionist or customer service officer?

        • Telephone manner
        • The Sound of Your Voice
        • Presentation skills
        • Prompt service
        • Creating relationships with customers
        • Identify the Needs of your Customers, Guests or Clients
        • Addressing customer needs
        • How positive is your attitude?
        • Communicating Your Best Image
        • Body Language Checklist/Activity
        • Human Needs
        • Anticipate the Needs of Your Customers, Clients or Guests
        • Monitoring and reporting on service delivery
        • Skillful Listening
        • Customer Feedback
        • Saying the Right Thing
        • Relating to Customer, Clients or Guests
        • What can you do to Make Sure Customers Come Back
        • Making Sure Customers Return
        • Handling Complaints
        • Common Complaints
        • Satisfying Difficult Customers
        • Taking that One Extra Service Step
        • Exercising judgement to resolve customer service issues

        Learning Strategies

        Face to face classroom study led by a qualified and industry experienced trainer. Learning strategies include role play, demonstrations, lectures and classroom activities.

        Assessment strategies

        Assessments will be conducted in both summative and formative manner to ensure the candidate can perform in accordance with the standard detailed in the Business Services Training Package (BSB). Assessment strategies include Role Play, case study analysis and Observations. You may be eligible for RPL if you can demonstrate current skills and experience relevant to the units listed above. Please talk to the trainer for more information.

        Final Outcome

        On successful completion of all required assessments, a Statement of Attainment from Certificate III in Business BSB30115 will be issued.

        Further information

        Should you require further information, please contact our enrolment officer on 02 96872072 or email at info@parramattacollege.com.au.

      • Language, literacy and numeracy assessment skills for trainers

        Due to Coronavirus situation, as of April 1st 2020 this course will be delivered in virtual classroom via Video conferencing.

        Important note for TAE40110 Certificate IV in Training and Assessment holders - Please note that from 1st of July 2019, you must have TAEASS502 Design and develop assessment tools (or its successor), TAEASS502A or TAEASS502B and TAELLN411 Address adult language, literacy and numeracy skills or (its successor) or TAELLN401A if you wish to continue to use your TAE40110 qualification for delivering training and assessment services. Please note that if you have a diploma or higher level qualification in adult education, you may not need to complete this course; however it is imperative that you consult with your employer to understand their requirement. Please copy and paste the following ASQA link on to your browser for further information:

        https://www.asqa.gov.au/standards/chapter-4/clauses-1.13-1.16

        Please note that this link may not be up to date if any changes are made by ASQA; however, the college will update the link as soon as such changes are identified.

        Before you enrol into this course, please see if you already hold TAELLN401A and if yes, you don’t need to do TAELLN411 as the current version is equivalent to the obsolete version. If you identify that after enrolment, you may not receive a refund. Please download the Flowchart of eligibility for TAE40110 update available at the bottom of this page to further help you with making the right decision.

        About the course

        Do you need to have the skills and knowledge to recognise core language, literacy and numeracy (LLN) demands when training and assessing? Can you tailor training and assessment to suit individuals' skill levels, including accessing relevant support resources? In this accredited course you will learn to determine the core LLN requirements of training, including those of the training specifications, the training context as well as the skills of learners. You will also learn how to access an LLN specialist and how to customise a vocational learning program to enable the development of core LLN skills. This course is aligned with TAELLN411 Address adult language, literacy and numeracy skills.

        The unit covers -

        Analyse LLN requirements
        1.1 Determine LLN skill requirements of the training specification
        1.2 Identify and analyse the LLN skill requirements essential to workplace performance
        1.3 Determine the LLN skills of the learner group from validated tools and other sources

        Select and use resources and strategies to address LLN skill requirements
        2.1 Identify resources to support LLN skill development
        2.2 Use learning and assessment materials to support identified LLN requirements, customising where necessary
        2.3 Apply learning support strategies in training delivery appropriate to LLN requirements and learner group
        2.4 Determine assessment strategies appropriate to LLN requirements and learner group

        Use specialist LLN support where required
        3.13.1 Review course demands and learner profile to determine if specialist LLN support is required
        3.2 Access specialist LLN support where available
        3.3 Integrate specialist LLN support into training or assessment practice where required

        Evaluate effectiveness of learning support and assessment strategies in addressing LLN requirements
        4.1 Seek feedback on learning support provided and assessment strategies used
        4.2 Evaluate learning support and assessment strategies used
        4.3 Determine areas for improvement based on evaluation

        Delivery strategies

        Due to Coronavirus situation, as of 1st of April 2020 this course will be delivered in in a virtual classroom environment via video conferencing led by a qualified and industry experienced trainer. Learning methods will include face to face lecture via video conference, case studies, demonstrations, questions and answers. 10 – 15 hours per week of practice and practical study is expected. We will supply Australian core skills framework booklets and a USB with training and assessment materials.

        Assessment strategies

        Assessment will be conducted in both formative and summative way through the following strategies:

        • Participation in various activities; group activities, presentations, demonstrations, scenarios, practical, simulations and problem solving activities.
        • Participation in questionnaires/exercises for the module (pre, mid and post topic)

        Skills must be demonstrated with real vocational learners, not fictitious students. Please note that significant work needs to be done outside of the course and in the context of your own employment environment. Candidates will be assessed on agreed tasks that demonstrate the aspects below:

        • Use tools to identify the LLN skill requirements (reading, writing, speaking, listening and numeracy) of the training specification and/or assessment process relevant to vocational delivery
        • use various sources to gather information on the current LLN skills of a learner group
        • identify available sources of support to address at least two of the identified LLN skill needs of the learner group
        • customise and use at least two learning resources to address LLN requirements
        • select, use and review at least two instructional strategies that directly address the identified LLN needs of the learner group
        • use advice from specialist LLN practitioners to inform practice
        • select, use and review at least two assessment strategies that cater for the identified LLN needs of the learner group
        • determine areas for improvement of own practice

        Please note assessments for this course involve significant work both during and after the sessions. You will have maximum of two attempts to submit your assessments. If you are considered Not Yet Competent after the second submission with significant gaps prevailing in your submissions, you may be asked to re-enroll into the course.

        On successful completion of all assessments a statement of attainment for TAELLN411 Address adult language, literacy and numeracy skills will be issued from TAE10 Training Package. RPL is available if you can demonstrate required skills and knowledge through your current work experience or equivalent competency.

        Need further information?

        Should you require further information, please feel free to contact our enrolment officers on 02 9687 2072 or send an email to admin@parramattacollege.com.au.

        For more information re the relevant standards, please visit https://www.asqa.gov.au/standards.

      • TAE40116 Certificate IV in Training and Assessment (Cluster 3)

        About TAE40116

        TAE40116 Certificate IV in Training and Assessment is designed for people who want to work within the Vocational Education and Training (VET) sector and the Australian Qualification Framework as trainers and assessors in their respective industry. The Parramatta College delivers TAE40116 in three clusters, covering the following 10 units. You will need to satisfactorily complete all the units listed below including all required assessments related to the units. Where a learner does not satisfactorily complete the full qualification, a statement of attainment will be issued for those units that have been fully completed to a satisfactory level.

        Cluster 1

        • TAEDES401 Design and develop learning programs
        • TAEDES402 Use training packages and accredited courses to meet client needs

        Cluster 2

        • TAEDEL401 Plan, organise and deliver group-based learning
        • TAEDEL402 Plan, organise and facilitate learning in the workplace
        • TAELLN411 Address adult language, literacy and numeracy skills
        • BSBCMM401 Make a presentation

        Cluster 3

        TAEASS401 Plan assessment activities and processes
        TAEASS402 Assess competence
        TAEASS403 Participate in assessment validation
        TAEASS502 Design and develop assessment tools

        For more information about the above units, please visit www.training.gov.au.

        Eligibility for enrolment

        To start this course you must have:

        • Subject expertise in the field in which you want to train and assess. This means you must have broad industry knowledge and experience including but not limited to holding a relevant unit of competency or qualification.
        • Computer literacy and access to a computer and the internet for research, accessing documents and templates from portable media and using email for communication. If you believe there is a gap in your computer literacy especially in Microsoft applications, the Parramatta College has courses available at different levels to help you.*

        To show evidence of your industry engagement, you will need to submit your current CV, a letter from your employer or a letter from one of your clients if you are self-employed. You can send these documents to admin@parramattacollege.com.au clearly stating the course you intend to enrol.

        Delivery strategies

        This course is focused on planning, designing and developing assessment tools in vocational education and training and will allow students to gain real experience in the classroom, practice in small groups of up to 16 students, and undertake holistic assessments based on current work practices. It is expected that a full time study load will involve up to 20 hours a week of study. Delivery strategies include:

        • Delivery in classroom environment or via video conferencing by experienced and industry skilled trainer
        • Simulated experience on a weekly basis
        • self-paced trainer led activities to reinforce, extend and reflect on what has been learnt in class

        Please see below in the class timetable area for the mode of delivery. If you see “Virtual classroom”, this means the class will be delivered via video conferencing system.

        Assessment strategies

        A range of assessment methods are used to collect evidence from learners. These methods include:

        • Direct observation in a work environment by a Trainer/ Assessor of this course
        • Portfolio of evidence assessed by a Trainer/ Assessor of this course. This portfolio would include indirect evidence such as log books (witnessed by work practice supervisor); workbooks completed at the students' own time, ; and other evidence such as learner-produced
        • Self-observation
        • Third-party reports from supervisors or other professional workers at an RTO as required;
        • Critical Reflections of work undertaken in demonstrating skills;
        • Role plays and workplace simulation exercises where demonstration of skills cannot be achieved within the workplace;
        • Presentation of information in the workplace or in a simulated work environment;
        • Written reports; and
        • Knowledge based exercises which demonstrate key knowledge across subjects in the form of quizzes or short answer exercises.

        Please note assessments for this cluster 3 involve significant work both during and after the sessions. You will have maximum of two attempts to submit your assessments. If you are considered Not Yet Competent after the second submission with significant gaps prevailing in your submissions, you may be asked to re-enroll into the course.

        Recognition of Prior Learning (RPL)

        Parramatta College recognises that some learners may have already delivered training as part of their job or as a trainer. If you believe you can provide sufficient evidence (according to the rules of evidence – see Standard 1.8 – 1.12 under the Standards for Registered Training Organisations 2015) of your current experience and/or relevant qualifications that match the competency requirements of any of the units in this course, please consult with the Education Manager prior to enrolling to apply for recognition. The RPL application will be reviewed by a qualified trainer/assessor. Please note that applying for RPL may nor automatically result in issuing of the qualification or statement of attainment. No refund will be made In case of a partial qualification or if no certificate can be issued as a result of the RPL assessment.

        People who have completed the full qualification may be able to work as a trainer and assessor in a Registered Training Organisation (RTO), or at a workplace. People wishing to train the TAE40116, will need to get a training and assessment qualification higher than the TAE40116 (See Item 5, schedule 1 of the Standards for Registered Training Organisations 2015). In accordance with the requirements of Standard 1.13 under the Standards for Registered Training Organisations 2015, you will also need to have:

        • vocational competencies at least to the level being delivered and assessed
        • current industry skills directly relevant to the training and assessment being provided
        • current knowledge and skills in vocational training and learning that informs their training and assessment
        • a clear, evidenced and up to date Professional Development strategy

        Need more information?

        Should you require further information, please contact our enrolment officer on 02 96872072 or send an email to admin@parramattacollege.com.au.

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