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Workplace Training and Development

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Customer Service and Business Skills

If there isn't a class to suit you, please join the waiting list.

Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be... More
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Organise personal work priorities and development (BSBWOR301)
  • Process customer complaints (BSBCMM301)
  • Contribute to team effectiveness (BSBFLM312)
  • Organise workplace information (BSBINM301)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
  • Deliver and monitor a service to customers (BSBCUS301)
Robert Furia
$945 GST free
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There are places available
Open Details

Full fee shown; however this training may be fully subsidised by the NSW Government for eligible participants. Full qualification BSB30115 Certificate III in Business may also be fully or partially subsidised. Please call 02 96872072 or email admin@parramattacollege.com.au to assess your eligibility for the subsidised fee.

Accounting for Non-Accountants

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About the course This course suits business owners and finance people who wish to improve their ability to understand and analyse the financial aspects of a given business and enhances one’s ability to comprehend complex reporting, terminology and compliance. Presented and compiled by a qualified Accountant & Registered BAS practitioner, this course aims at enabling participants to engage and prepare different financial reports & forecasts as well as the ability to highlight key... More
Accounting for Non-Accountants
Mark Chouman
$495 GST free
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Dealing with Difficult Customers

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About the course Your customers can come with all sorts of issues and it is not unusual to face some very angry, displeased customers on a regular basis, if not daily. Difficult behaviour is not just the result of a negative attitude but it can result from frustration triggerd by unsatisfactory service provided. Learn the techniques of tuning in to such customers and make apparently unhappy customers into happy smily ones. 1 day course with lots of real life examples and videos.... More
Dealing with Difficult Customers
Keith Whelan
$395 GST free
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WordPress - Design a Blog or Website

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EARLY BIRD FEES apply for some courses! Want to learn how to create impressive websites? Wordpress has taken the web design world by storm, and has become one of the most popular web creation and blogging software to use. Why? Because it’s easy to learn, and free to use with a flexible content management system. This intensive course will provide you with the tools to design, build and manage a blog or basic website. This course could help you find employment, or... More
WordPress - Design a Blog or Website
Scott Huntley
$250 GST free
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Lean Six Sigma for Productivity Improvement

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This course is designed for supervisors and managers responsible for a business unit where there is a need to streamline processes and/or enhance productivity. The aim of the course is to provide attendees with foundation skills in the use of lean techniques (methods of reducing error and duplication of processes) and the development of a lean improvement plan for an office environment. While some discussion of production processes will occur, the course is targeted at an office... More
Lean Six Sigma for Productivity Improvement
$595 GST free
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Design with Adobe Illustrator

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About the Course Whether you are a graphic designer or artist, Adobe Illustrator offers you a flexible way to deploy your creative vision. Create freehand drawing and illustration such as logos, icons, website mark ups, and other complex shapes that can be scaled infinitely and can be used across multiple screens. Prerequisite No prior knowledge of Adobe Illustrator required; however candidates will need to be able to use personal computer including keyboard and mouse, and Windows... More

Design with Adobe InDesign

This course has no current classes. Please join the waiting list.

About the Course Designed for users who are keen to use Adobe InDesign CS6, this course will allow the learner to create a variety of documents, both print-based and digital. The learner will be able to create a variety of documents ranging from simple text documents through to complex brochures and flyers with detailed graphics and advanced formatting features. Prerequisite No prior knowledge of Adobe InDesign required; however candidates will need to be able to use personal... More

Adobe Dreamweaver

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About the course Adobe Dreamweaver is designed for users who need to know how to create and maintain web sites. It is ideal for people who work in office or school environments, corporations or clubs. Learn common website terminologies, basic website structure, add and format text, create links and anchors, insert images, create image hotspots and rollover images. Also learn basic HTML, present your page using CSS (Cascading Style Sheets), and basic page layout using AP Divs. By... More

Adobe Photoshop

This course has no current classes. Please join the waiting list.

About the course By the end of the course you will know how to deep-etch, manipulate, retouch and edit images. This will include removing photo imperfections, improve brightness and contrast, and changing the colour of all or part of a photo. Additionally you will learn how to crop or scale a photo, as well as how to use clone tools and layers to blend or superimpose one photo onto another to create a new image. Additionally you will learn how to best optimise your photo for web... More

Design and Develop Assessment Tools

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About the course Designed for experienced practitioners responsible for the development and/or delivery of training and assessment products and services, this unit describes the skills and knowledge required to design and to develop assessment tools used to guide the collection of quality evidence, including their application in formative, summative and recognition of prior learning (RPL) assessment. Learing outcomes Students should achieve the following learning outcomes on... More
Assessments are made against units of competency from the Diploma of Training Design and Development TAE50216.
  • Design and develop assessment tools (TAEASS502)
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