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Workplace Training and Development

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Customer Service and Business Skills

Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Organise personal work priorities and development (BSBWOR301)
  • Process customer complaints (BSBCMM301)
  • Contribute to team effectiveness (BSBFLM312)
  • Organise workplace information (BSBINM301)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
  • Deliver and monitor a service to customers (BSBCUS301)
$1,150 Limited GST free
Customer Service and Business Skills

<p>Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the

...
Self paced
Approximately 200 hours
180 maximum days to complete
2020-09-29 2020-09-29
Self-paced learning only

If there isn't a class to suit you, please the waiting list.

Gap training for upgrade to TAE40116

Due to Coronavirus situation, as of 1st of April 2020 this course will be delivered in virtual classroom environment via video conferencing. About the course Before you enrol into this course, please see if you already hold TAEASS502 and TAELLN411. If not, please do not enrol into this course as this won’t make you eligible for upgrading to TAE40116. If you identify that after enrolment, you may not receive a refund. This course closes the gap... [More]
Assessments are made against units of competency.
  • Plan assessment activities and processes (TAEASS401)
  • Participate in assessment validation (TAEASS403)
$250 $200 Limited GST free
Gap training for upgrade to TAE40116

<p><p style="font-size: 150%; color: #008000;"><strong style>Due to Coronavirus situation, as of 1st of April 2020 this course will be delivered in virtual classroom environment via video conferencing

...

This training is eligible for the Parramatta College 20% End of Year special. Places may fill up soon.

This class will be delivered via Zoom video conferencing system. Your trainer will send you a Zoom meeting link prior the commencement date.

$250 $200 Limited GST free
Gap training for upgrade to TAE40116

<p><p style="font-size: 150%; color: #008000;"><strong style>Due to Coronavirus situation, as of 1st of April 2020 this course will be delivered in virtual classroom environment via video conferencing

...

This training is eligible for the Parramatta College 20% End of Year special. Places may fill up soon.

This class will be delivered via Zoom video conferencing system. Your trainer will send you a Zoom meeting link prior the commencement date.

$250 $200 Limited GST free
Gap training for upgrade to TAE40116

<p><p style="font-size: 150%; color: #008000;"><strong style>Due to Coronavirus situation, as of 1st of April 2020 this course will be delivered in virtual classroom environment via video conferencing

...

This training is eligible for the Parramatta College 20% End of Year special. Places may fill up soon.

This class will be delivered via Zoom video conferencing system. Your trainer will send you a Zoom meeting link prior the commencement date.

Language, literacy and numeracy assessment skills for trainers

Due to Coronavirus situation, as of April 1st 2020 this course will be delivered in virtual classroom via Video conferencing. Important note for TAE40110 Certificate IV in Training and Assessment holders - Please note that from 1st of July 2019, you must have TAEASS502 Design and develop assessment tools (or its successor), TAEASS502A or TAEASS502B and TAELLN411 Address adult language, literacy and numeracy skills or (its successor) or TAELLN401A if... [More]
Assessments are made against units of competency from the Certificate IV in Training and Assessment TAE40116.
  • Address adult language, literacy and numeracy skills (TAELLN411)
$350 $280 Limited GST free
Language, literacy and numeracy assessment skills for trainers

<p><p style="font-size: 150%; color: #008000;"><strong style>Due to Coronavirus situation, as of April 1st 2020 this course will be delivered in virtual classroom via Video conferencing.</strong style

...
This training is eligible for the Parramatta College 20% End of Year special. Places may fill up soon.
$350 $280 Limited GST free
Language, literacy and numeracy assessment skills for trainers

<p><p style="font-size: 150%; color: #008000;"><strong style>Due to Coronavirus situation, as of April 1st 2020 this course will be delivered in virtual classroom via Video conferencing.</strong style

...
This training is eligible for the Parramatta College 20% End of Year special. Places may fill up soon.
$350 $280 Limited GST free
Language, literacy and numeracy assessment skills for trainers

<p><p style="font-size: 150%; color: #008000;"><strong style>Due to Coronavirus situation, as of April 1st 2020 this course will be delivered in virtual classroom via Video conferencing.</strong style

...
This training is eligible for the Parramatta College 20% End of Year special. Places may fill up soon.

If there isn't a class to suit you, please the waiting list.

TAE40116 Certificate IV in Training and Assessment (Cluster 1)

About TAE40116 TAE40116 Certificate IV in Training and Assessment is designed for people who want to work within the Vocational Education and Training (VET) sector and the Australian Qualification Framework as trainers and assessors in their respective industry. The Parramatta College delivers TAE40116 in three clusters, covering the following 10 units. You will need to satisfactorily complete all the units listed below including all required assessments related to the units. Where... [More]
Assessments are made against units of competency from the Certificate IV in Training and Assessment TAE40116.
  • Use training packages and accredited courses to meet client needs (TAEDES402)
  • Design and develop learning programs (TAEDES401)
$700 $560 Limited GST free
TAE40116 Certificate IV in Training and Assessment (Cluster 1)

<h1 id="AboutTAE40116">About TAE40116</h1><p>TAE40116 Certificate IV in Training and Assessment is designed for people who want to work within the Vocational Education and Training (VET) sector and

...

This training is eligible for the Parramatta College 20% End of Year special. Places may fill up soon. Discount doesn’t apply to NSW Govt subsidised fee.

This course will be delivered via Zoom video conferencing system. Please make sure you have a suitable computer, good internet connection and preferably a web cam.

NSW Government subsidy may be available for eligible participants when enrolling into the full qualification. Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee. If you believe you may be eligible for NSW Government funding, please do not enrol online and send us your printed enrolment form, a photo ID and your recent Centrelink statement (if any). You can also check your eligibility by visiting www.smartandskilled.nsw.gov.au. Please note if you enrol online when there is a possibibilty of being eligible for funding, your fee may not be refunded unless we cancel the course or fail to deliver it after the commencement.

If there isn't a class to suit you, please the waiting list.

Related Courses

Design and Develop Assessment Tools

Due to Coronavirus situation, as of 1st of April 2020 this course will be delivered in virtual classroom environment via video conferencing. Important note for TAE40110 Certificate IV in Training and Assessment holders - Please note that from 1st of July 2019, you must have TAEASS502 Design and develop assessment tools (or its successor), TAEASS502A or TAEASS502B and TAELLN411 Address adult language, literacy and numeracy skills or (its successor) or... [More]
Assessments are made against units of competency from the Certificate IV in Training and Assessment TAE40116.
  • Design and develop assessment tools (TAEASS502)
$350 $280 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 150%; color: #008000;"><strong style>Due to Coronavirus situation, as of 1st of April 2020 this course will be delivered in virtual classroom environment via video conferencing

...
This training is eligible for the Parramatta College 20% End of Year special. Places may fill up soon.
$350 $280 Limited GST free
Design and Develop Assessment Tools

<p><p style="font-size: 150%; color: #008000;"><strong style>Due to Coronavirus situation, as of 1st of April 2020 this course will be delivered in virtual classroom environment via video conferencing

...
This training is eligible for the Parramatta College 20% End of Year special. Places may fill up soon.

If there isn't a class to suit you, please the waiting list.

Accounting for Non-Accountants

About the course This course suits business owners and finance people who wish to improve their ability to understand and analyse the financial aspects of a given business and enhances one’s ability to comprehend complex reporting, terminology and compliance. Presented and compiled by a qualified Accountant & Registered BAS practitioner, this course aims at enabling participants to engage and prepare different financial reports & forecasts as well as the ability to highlight key... [More]

This course has no current classes. Please the waiting list.

Accounting with Quickbooks

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using Quickbook accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA303 Process accounts payable and receivable, from BSB30415 Certificate III... [More]
Assessments are made against units of competency.
  • Operate accounting applications (ICTICT208)
  • Process accounts payable and receivable (BSBFIA303)

This course has no current classes. Please the waiting list.

WordPress – Add E-commerce to Your Website

EARLY BIRD FEES apply for some courses! Learn how to add e-commerce to your website using WordPress. In the past it has been difficult to add e-commerce to websites using traditional web building software, and usually required the help of an IT expert. However WordPress provides plugins which make adding e-commerce to your site easy and seamless. WordPress has taken the web design world by storm, and it has become one of the most popular ways of creating a website... [More]

This course has no current classes. Please the waiting list.

Design with Adobe Illustrator

About the Course Whether you are a graphic designer or artist, Adobe Illustrator offers you a flexible way to deploy your creative vision. Create freehand drawing and illustration such as logos, icons, website mark ups, and other complex shapes that can be scaled infinitely and can be used across multiple screens. Prerequisite No prior knowledge of Adobe Illustrator required; however candidates will need to be able to use personal computer including keyboard and mouse, and Windows... [More]

This course has no current classes. Please the waiting list.

Design with Adobe InDesign

About the Course Designed for users who are keen to use Adobe InDesign CS6, this course will allow the learner to create a variety of documents, both print-based and digital. The learner will be able to create a variety of documents ranging from simple text documents through to complex brochures and flyers with detailed graphics and advanced formatting features. Prerequisite No prior knowledge of Adobe InDesign required; however candidates will need to be able to use personal... [More]

This course has no current classes. Please the waiting list.