Results for
Workplace Training and Development

Thanks for adding:

Proceed to Checkout

Continue browsing

X

Customer Service and Business Skills

If there isn't a class to suit you, please join the waiting list.

Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be... More
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Organise personal work priorities and development (BSBWOR301)
  • Process customer complaints (BSBCMM301)
  • Contribute to team effectiveness (BSBFLM312)
  • Organise workplace information (BSBINM301)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
  • Deliver and monitor a service to customers (BSBCUS301)
Customer Service and Business Skills
$945 GST free
Enrol
There are places available
Open Details

Fee free training for eligible students. This training is fully subsidised by the NSW Government for eligible participants.Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee.

Full qualification BSB30115 Certificate III in Business may also be fully or partially subsidised. .

WordPress - Design a Blog or Website

If there isn't a class to suit you, please join the waiting list.

EARLY BIRD FEES apply for some courses! Want to learn how to create impressive websites? Wordpress has taken the web design world by storm, and has become one of the most popular web creation and blogging software to use. Why? Because it’s easy to learn, and free to use with a flexible content management system. This intensive course will provide you with the tools to design, build and manage a blog or basic website. This course could help you find employment, or... More
WordPress - Design a Blog or Website
Scott Huntley
$200 GST free
Enrol
There are places available
Open Details

Early Bird Fee: Valid to 4th October 2017. Price will then rise to $250!

Accounting for Non-Accountants

If there isn't a class to suit you, please join the waiting list.

About the course This course suits business owners and finance people who wish to improve their ability to understand and analyse the financial aspects of a given business and enhances one’s ability to comprehend complex reporting, terminology and compliance. Presented and compiled by a qualified Accountant & Registered BAS practitioner, this course aims at enabling participants to engage and prepare different financial reports & forecasts as well as the ability to highlight key... More
Accounting for Non-Accountants
Mark Chouman
$495 GST free
Enrol
There are places available

Design and Develop Assessment Tools

If there isn't a class to suit you, please join the waiting list.

About the course Designed for experienced practitioners responsible for the development and/or delivery of training and assessment products and services, this unit describes the skills and knowledge required to design and to develop assessment tools used to guide the collection of quality evidence, including their application in formative, summative and recognition of prior learning (RPL) assessment. Learing outcomes Students should achieve the following learning outcomes on... More
Assessments are made against units of competency from the Diploma of Training Design and Development TAE50216.
  • Design and develop assessment tools (TAEASS502)
Design and Develop Assessment Tools
$245 GST free
Enrol
There are places available

Dealing with Difficult Customers

If there isn't a class to suit you, please join the waiting list.

About the course Your customers can come with all sorts of issues and it is not unusual to face some very angry, displeased customers on a regular basis, if not daily. Difficult behaviour is not just the result of a negative attitude but it can result from frustration triggerd by unsatisfactory service provided. Learn the techniques of tuning in to such customers and make apparently unhappy customers into happy smily ones. 1 day course with lots of real life examples and videos.... More
Dealing with Difficult Customers
Keith Whelan
$395 GST free
Enrol
There are places available

Lean Six Sigma for Productivity Improvement

If there isn't a class to suit you, please join the waiting list.

This course is designed for supervisors and managers responsible for a business unit where there is a need to streamline processes and/or enhance productivity. The aim of the course is to provide attendees with foundation skills in the use of lean techniques (methods of reducing error and duplication of processes) and the development of a lean improvement plan for an office environment. While some discussion of production processes will occur, the course is targeted at an office... More
Lean Six Sigma for Productivity Improvement
$595 GST free
Enrol
There are places available

Effective Business Writing

If there isn't a class to suit you, please join the waiting list.

About the course In a competitive business world, what you write and how you write do matter a lot. With lots of real life examples, this 1 day workshop will provide you with practical knowledge to master the art of effective business writing: from emails, memos, and brochures to news letters and business reports. What will I learn? By the end of the course, you should be able to: use appropriate templates or styles while writing a business document use appropriate language based... More
Effective Business Writing
Keith Whelan
$395 GST free
Enrol
There are places available

Emotional Intelligence for Workplace Productivity

If there isn't a class to suit you, please join the waiting list.

Foreword: Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognise his or her behaviours, moods, and impulses, and to manage them best according to the situation. Course description This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use... More
Emotional Intelligence for Workplace Productivity
Keith Whelan
$165 GST free
Enrol
There are places available

Design with Adobe Illustrator

This course has no current classes. Please join the waiting list.

About the Course Whether you are a graphic designer or artist, Adobe Illustrator offers you a flexible way to deploy your creative vision. Create freehand drawing and illustration such as logos, icons, website mark ups, and other complex shapes that can be scaled infinitely and can be used across multiple screens. Prerequisite No prior knowledge of Adobe Illustrator required; however candidates will need to be able to use personal computer including keyboard and mouse, and Windows... More

Design with Adobe InDesign

This course has no current classes. Please join the waiting list.

About the Course Designed for users who are keen to use Adobe InDesign CS6, this course will allow the learner to create a variety of documents, both print-based and digital. The learner will be able to create a variety of documents ranging from simple text documents through to complex brochures and flyers with detailed graphics and advanced formatting features. Prerequisite No prior knowledge of Adobe InDesign required; however candidates will need to be able to use personal... More
Back to Top